Return & Refund Policy

At DOGMANIA, we want you and your pet to be completely satisfied with your purchase. If you are not happy with your order for any reason, we are here to help.

1. Returns

Eligibility:

Items must be returned within 30 days of the purchase date.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Certain items, such as perishable goods, custom products, and personal care items, are not eligible for return.

Return Process:

Contact our customer service team at [your email address] to initiate a return. Please include your order number and the reason for the return.
Once your return is approved, we will provide you with a return shipping label and instructions on how to send your package back to us.
Please ensure the item is securely packaged to prevent damage during shipping.

Return Shipping:

Customers are responsible for the cost of return shipping, unless the item was received damaged or defective.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

2. Refunds

Refund Eligibility:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 7-10 business days].

Partial Refunds:

Partial refunds may be granted for items that are returned with obvious signs of use, missing parts, or items not in their original condition.

Non-Refundable Items:

Gift cards
Final sale items
Perishable goods

3. Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us at [your email address] within 30 days of receiving the item to arrange an exchange.

4. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at [your email address].

5. Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

6. Damaged or Defective Items